Own-it | Intellectual Property Know-How for Creative Businesses


Your online showcase – from commissioning a designer to good customer service

Published 19.10.11 at 12:53

Is your website doing the job? And do you know what you need to do if you hold customers' data? Or who owns copyright in your website?

Porcelain gift designer Jo Heckett talks about her journey from a holding page to a fully functioning online shop.

Showing and selling your work online is an important step in building a sustainable business. Identify and commission the right web designer, ensure that terms of your agreement with your designer are clear - covering copyright, design and functionality, time frame and payment. Draft terms and conditions and a privacy policy with the help of a lawyer and then provide excellent customer service and your online showcase will be a success - both legally and commercially.

Your online showcase – from commissioning a designer to good customer service from Own-it London on Vimeo.

Please note that this video discusses the legal position in the UK at the time of publication. It provides general information only but is not to be regarded as legal advice. You must take advice from a specialist lawyer in relation to your specific circumstances. Further, you should seek additional legal advice when dealing with parties based in other parts of the world or works originating from other parts of the world as the legal position may vary.


I run a website - what do I need to know about IP?

How to protect your work online

Agreement for the design of a website

Agreement for supply of web pages

Your work on the web and how to protect it

Who owns the copyright in the photograph?

Own-it Copyright Factsheet

Terms and Conditions for a website supplying goods and/ or services - Business to Consumer only

Escrow Agreements


Designer: Jo Heckett

Lawyer: Alexander Papakyriacou, Briffa

Camera: Donald Bousted

Camera Assistant: Alex Hedley

Post Production: Best Bits Media Ltd

Produced by Silvia Baumgart

Narrated by Nick Kaplony

Photos by Jo Heckett and Sussie Ahlburg

Filmed at Cockpit Arts and the Business Design Centre

Commissioned by Own-it


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